Ticket support...

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MMattyK
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Ticket support...

Post by MMattyK » Fri Dec 20, 2013 8:45 am

Hiya guys,

I entered a ticket on the 19th November that has yet to be responded to, relating to the database entry for the 737-400 which has yet to be addressed. Basically it seems that the aircraft database has been overwritten as the default aircraft config exceeds the maximum seating available.
I know that the airccraft for the boeing fleet were locked some time ago, but this anomoly has appeared quite recently.
Can someone for the support team please take a look, and rectify the inconsistency, and respond to the open ticket please.
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MMattyK
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Re: Ticket support...

Post by MMattyK » Mon Jan 13, 2014 1:32 am

still no support or answer to support ticket request. Personally I think once this years account will be my last paid unless support bucks it's response times up and comes up with a reason as to why they ate taking subscriptions without providing timely support... it would be better going back to free... and refunds for tickets not answered within10 days of submission.
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Stan
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Location: Manchester.UK

Re: Ticket support...

Post by Stan » Mon Jan 13, 2014 8:33 pm

The subscriptions are to keep the server updated so as to allow over 200+ plus pilots to use the system without the server crashing.The developers get nothing from the subscriptions and try to run FSA whilst still having a life on the outside of it.There are not many programs which will allow so many pilots to be active simultaneously without developing problems.
Yours Stan
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MMattyK
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Re: Ticket support...

Post by MMattyK » Wed Jan 15, 2014 3:09 am

I know Stan,
but its very frustrating... my ticket is to address an apparent problem in the aircraft database, and a reply, even if to say thanks for your observation and we're looking into it would be nice, and still nothing after 6 weeks...
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Stan
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Re: Ticket support...

Post by Stan » Wed Jan 15, 2014 8:43 pm

If you look on the main site it appears the developers have been busy in the background redesigning the site.
Yours Stan
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UweK
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Re: Ticket support...

Post by UweK » Fri Jan 17, 2014 11:48 am

Hi,

it seems that there is no more interest to update/fix the program.
Only to make money. Today there are 788 VAs registered. One month costs 3 EUROS = 2364€ per month.
Nice Job for no support :-(

Does anyone have an alternate program? The features should be the same as here (bugfree and without penalties like landing lights).

Regards Uwe

www.terra-fly.de
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UweK
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Re: Ticket support...

Post by UweK » Fri Jan 17, 2014 11:51 am

Stan wrote:If you look on the main site it appears the developers have been busy in the background redesigning the site.
Hi,

busy about more than one year? I started beeing a member in November 2012. I reported bugs in December 2012 and got the promise to fix them shortly.

On today the bugs are still not fixed....

Regards Uwe
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UweK
Ticket Agent
Posts: 23
Joined: Mon Nov 19, 2012 3:48 pm

Re: Ticket support...

Post by UweK » Fri Oct 17, 2014 2:23 pm

Using VA Financials now. A Little bit complicated (for me as english novice) but works fine with Support.

Regards Uwe
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