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Report issue + Unusable aircraft

Posted: Fri May 07, 2021 4:18 pm
by Cedric
Hello,

Yesterday I had an issue with the client. Report's upload didn't works . I've send a mail to "support@fsairlines.net" but my issue now is my client is stuck on the report window ...I can't load an other flight !
How can I do to reset the client to the normal configuration?

Thank you!

Re: Report issue

Posted: Fri May 07, 2021 4:40 pm
by jato0072
There has been an intermittent problem over the last couple of days.

See:

viewtopic.php?f=86&t=9935

Re: Report issue

Posted: Sat May 08, 2021 3:15 pm
by Cedric
Thank you ! So, I've just cancel the report :(

Re: Report issue

Posted: Sun May 09, 2021 7:09 pm
by Cedric
Argh.. Big issue here. Since the impossibility to upload the report I've cancel it. I've made an other flight with an other aircraft yesterday, and it was ok. But tonight, when I want to take the aircaft (the one with which I had the report issue) it appears that I cant' load it because there's still the packages inside !

It's weird cause the packages is not showing in the "packages page" so I couldn't understand why I couldn't load it, but when I go on the information page of the aircaft I can see the packages inside !

In the package page :
Image

In the aircraft information page:
Image

Re: Report issue

Posted: Sun May 09, 2021 7:26 pm
by Cedric
I just try the "Unload Packages" option, the packages are there but I can't do anything to unload...

Image

Re: Report issue + Unusable aircraft

Posted: Sun May 09, 2021 7:51 pm
by Cedric
I've tried something else :

Go to "All VA Packages"
The Aircraft and the packages inside are showing up
I can select all the packages to release, but the submit button don't have any effect, the packages stay in the aircraft. :cry:

Re: Report issue + Unusable aircraft

Posted: Sun May 09, 2021 9:33 pm
by Cedric
An other try:

I've made a flight from LFLL to LFLL to try to regenerate a report with the same packages onboard. Nop it doesn't works, I've still the packages onboard and still impossible to deliver them...