Client Login Issues

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Joined: Thu Mar 14, 2019 10:51 am

Client Login Issues

Post by Chris » Fri Mar 15, 2019 8:34 pm

I have noticed if you have too complex a password, even though you can login to the website the client is unable to login.

I initially had a 26 digit password consisting of alpha numeric and special characters, I had to change this to a 20 character alpha numeric password to get the client to accept the password.

Not sure if it's the password length or perhaps a special character that the client does not support, either way just a heads up in case someone else has the same issue.

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Joined: Mon Sep 02, 2019 5:44 pm

Re: Client Login Issues

Post by CapnDave » Thu Sep 05, 2019 3:37 am

I also had this happen, and had to come across this post to realize what happened. It would be helpful if there were something shown at account setup giving the rules for passwords (i.e. length, what if anything else is required such as capital letters, special characters, numbers and the like). It is a good product, just needs to be explained a little better.

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