Urgent! I can not access the fsanet web

[haal]

Mr. Joe Fremont, I must use this mechanism through the forum and to be able to communicate with you to request you to check my status on the fsanet system. Since Saturday 06-10-2017 I do not have access with my password to the fsairlines website I also do not have the option to change the password. The system reports that it is temporarily disabled. Thankfull you for solving the problem.
USER: Hebert Africano ID: 7557 CEO VIASA
Thank you. . .

[joefremont]

Hi Herbert,

I did some checking, while I don't know your password is I can tell it has not been changed recently, please try again and if your still having problems I will reset your password.

Joe.

[haal]

Thank you for your promptness.
I have not been able to log in with the password you sent me. I suggest that I make a backup of my account and the complete resettlement, I estimate that with my suggestion it will be possible to solve the situation.
I have answered you by private message and sent you the old password. I am totally blocked and will not allow me to reset the password
Thanks again...

[haal]

Thank you very much, my friend Joe.
Thanks again for the attention and interest shown as always by you in the solution of the case. . .
Warm greetings
Hebert

[joefremont]

Im very happy we could get you back online!

Happy flying!