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FSA support.

Posted: Sat Dec 29, 2012 3:54 am
by sergey
Is FSA support working? Two weeks replies status isn't changing and new airport to add request without answer. :cry:

Re: FSA support.

Posted: Sat Dec 29, 2012 10:00 pm
by Konny
Hi Sergey, I see your request. Unfortunately we're currently a bit behind the tickets and the requests. We will process your requests soon.

Re: FSA support.

Posted: Sun Dec 30, 2012 2:35 am
by sergey
Thanks Konny for the soon answer.

Re: FSA support.

Posted: Wed Jan 09, 2013 2:49 pm
by sergey
Konny what about airport to add UHMI?

Re: FSA support.

Posted: Wed Jan 09, 2013 9:38 pm
by Konny
Done :)

Re: FSA support.

Posted: Thu Jan 10, 2013 7:01 am
by sergey
You're the best :wink:

Re: FSA support.

Posted: Sun May 12, 2013 1:44 am
by sergey
Hello support I wrote: Apr 28, 07:51 - Sergey: Hello support, please reactivate account of ...
Please satisfy the message.

Re: FSA support.

Posted: Fri May 31, 2013 6:38 pm
by Eastern 420
I too have 2 flight need reviewed 1 from may 15 may 29 ... i summit a support ticket about it cheers

Re: FSA support.

Posted: Sat Jun 01, 2013 7:20 pm
by joefremont
Sorry about that, too many vacations at once. As of this moment all flights have been reviewed.

Re: FSA support.

Posted: Wed Sep 18, 2013 2:18 pm
by sergey
Sergey other Hello support, reactivate pilot ........................... new 07.09.2013
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Any support?

Re: FSA support.

Posted: Thu Sep 26, 2013 9:05 am
by UweK
sergey wrote:Is FSA support working? Two weeks replies status isn't changing and new airport to add request without answer. :cry:
Hi,

i have the same problem like you. I am a registered user, paying money every month and I get no answer in the forum.
A support ticket needed several days, too.

I am nearly one year member and I am sorry but the service went bad and bad.

Of course I know there is a real life.

There are some known bugs in fsairlines.net (known since months) but nothing happens to fix them.

Dont understand me wrong - its a great platform - but the fun factor is slowing down when such things happens.

ATG

Regards Uwe

PS Please excuse my bad english.

Re: FSA support.

Posted: Thu Sep 26, 2013 10:34 am
by MadJosch
I am waiting to solve an issue via ticket since 2 month! Last reply was 3 weeks ago :-(

Re: FSA support.

Posted: Fri Sep 27, 2013 8:13 pm
by UweK
Hi,

thats sad.

Unfortunatly I know no other platform like this here.

Regards Uwe

Re: FSA support.

Posted: Fri Oct 18, 2013 12:50 am
by alasizon
All,

Just to give you an update:

-Both myself and Joe have had some changes in our real-life. I personally moved to Phoenix and started flight school so we are trying to balance our real-lives along with FSA.
-I do intend to have a little more time for FSA so that our ticket and reviewed flight time should decrease.

Please do not send in additional tickets just to point out that your previous one has not been answered. There are currently 107 open tickets (the most open since I became an admin) and I am working through them time permitting.

We previously had a stated time of 48 hours for ticket response, however, this is very difficult to maintain currently due to real life. As such, please be advised, our standard response time will increase to 48 hours for flight reviews and 72 hours for ticket response.

Hopefully this will help and we will be able to provide the level of support you are looking for.

-Matt

Re: FSA support.

Posted: Sun Oct 20, 2013 12:02 am
by jarek
Thx for info. It makes situation much clearer.