FSA support.

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sergey
Ticket Agent
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Joined: Wed Aug 11, 2010 12:52 pm

FSA support.

Post by sergey » Sat Dec 29, 2012 3:54 am

Is FSA support working? Two weeks replies status isn't changing and new airport to add request without answer. :cry:
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Konny
FSAirlines Developer
Posts: 1564
Joined: Sun Sep 25, 2005 10:40 am
Location: Munich, Germany
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Re: FSA support.

Post by Konny » Sat Dec 29, 2012 10:00 pm

Hi Sergey, I see your request. Unfortunately we're currently a bit behind the tickets and the requests. We will process your requests soon.
Konrad - FSAirlines Developer
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sergey
Ticket Agent
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Re: FSA support.

Post by sergey » Sun Dec 30, 2012 2:35 am

Thanks Konny for the soon answer.
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sergey
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Re: FSA support.

Post by sergey » Wed Jan 09, 2013 2:49 pm

Konny what about airport to add UHMI?
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Konny
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Re: FSA support.

Post by Konny » Wed Jan 09, 2013 9:38 pm

Done :)
Konrad - FSAirlines Developer
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sergey
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Re: FSA support.

Post by sergey » Thu Jan 10, 2013 7:01 am

You're the best :wink:
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sergey
Ticket Agent
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Re: FSA support.

Post by sergey » Sun May 12, 2013 1:44 am

Hello support I wrote: Apr 28, 07:51 - Sergey: Hello support, please reactivate account of ...
Please satisfy the message.
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Eastern 420
Ticket Agent
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Joined: Wed May 13, 2009 8:57 am

Re: FSA support.

Post by Eastern 420 » Fri May 31, 2013 6:38 pm

I too have 2 flight need reviewed 1 from may 15 may 29 ... i summit a support ticket about it cheers
EasTernHops VA & Flight Radio http://www.ehfr.biz http://www.easternhops.com
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joefremont
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Location: KSFO

Re: FSA support.

Post by joefremont » Sat Jun 01, 2013 7:20 pm

Sorry about that, too many vacations at once. As of this moment all flights have been reviewed.
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sergey
Ticket Agent
Posts: 18
Joined: Wed Aug 11, 2010 12:52 pm

Re: FSA support.

Post by sergey » Wed Sep 18, 2013 2:18 pm

Sergey other Hello support, reactivate pilot ........................... new 07.09.2013
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Any support?
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UweK
Ticket Agent
Posts: 23
Joined: Mon Nov 19, 2012 3:48 pm

Re: FSA support.

Post by UweK » Thu Sep 26, 2013 9:05 am

sergey wrote:Is FSA support working? Two weeks replies status isn't changing and new airport to add request without answer. :cry:
Hi,

i have the same problem like you. I am a registered user, paying money every month and I get no answer in the forum.
A support ticket needed several days, too.

I am nearly one year member and I am sorry but the service went bad and bad.

Of course I know there is a real life.

There are some known bugs in fsairlines.net (known since months) but nothing happens to fix them.

Dont understand me wrong - its a great platform - but the fun factor is slowing down when such things happens.

ATG

Regards Uwe

PS Please excuse my bad english.
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MadJosch
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Re: FSA support.

Post by MadJosch » Thu Sep 26, 2013 10:34 am

I am waiting to solve an issue via ticket since 2 month! Last reply was 3 weeks ago :-(

UweK
Ticket Agent
Posts: 23
Joined: Mon Nov 19, 2012 3:48 pm

Re: FSA support.

Post by UweK » Fri Sep 27, 2013 8:13 pm

Hi,

thats sad.

Unfortunatly I know no other platform like this here.

Regards Uwe
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alasizon
FSAirlines DB and Wiki Admin
Posts: 865
Joined: Tue Apr 08, 2008 2:08 am
Location: PHX

Re: FSA support.

Post by alasizon » Fri Oct 18, 2013 12:50 am

All,

Just to give you an update:

-Both myself and Joe have had some changes in our real-life. I personally moved to Phoenix and started flight school so we are trying to balance our real-lives along with FSA.
-I do intend to have a little more time for FSA so that our ticket and reviewed flight time should decrease.

Please do not send in additional tickets just to point out that your previous one has not been answered. There are currently 107 open tickets (the most open since I became an admin) and I am working through them time permitting.

We previously had a stated time of 48 hours for ticket response, however, this is very difficult to maintain currently due to real life. As such, please be advised, our standard response time will increase to 48 hours for flight reviews and 72 hours for ticket response.

Hopefully this will help and we will be able to provide the level of support you are looking for.

-Matt
Matt-FSAirlines DB Admin
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jarek
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Re: FSA support.

Post by jarek » Sun Oct 20, 2013 12:02 am

Thx for info. It makes situation much clearer.
"Poland Cargo VA" ---14 YEARS old - Vatsim VA

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