Support-Ticket does not work correctly

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MadJosch
Flight Attendant
Posts: 107
Joined: Fri Nov 21, 2008 1:14 pm
Location: germany
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Support-Ticket does not work correctly

Post by MadJosch » Sat Dec 24, 2011 11:19 am

Hi

I recently discovered a bug in the support ticket system. When I write a ticket about "...something else...", the entered text is obviously not transmitted to FS Airlines. When I open that ticket in the following ticket list it is empty as if I entered no text at all. Please fix.

Btw the problem I wanted to submit is about the XML-Interface:

The XML-Function "getPilotData" does not return the proper values for the attribute "picture".
For every pilot I tried the return value is "pics/pilots/0.jpg" which is a placeholder image.

Thanks in advandce
Jörg

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Stan
Chief Pilot
Posts: 656
Joined: Thu Nov 09, 2006 11:57 pm
Location: Manchester.UK

Re: Support-Ticket does not work correctly

Post by Stan » Sat Dec 24, 2011 4:17 pm

You have to use a browser other than IE9 to be able to send a support ticket,but i agree it is time it was fixed.
Yours Stan
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