Possible Cheat??

[Dave seventhree]

flights were classed as a cheat and as a result it has lowered our reputation and more than that upset one of our pilots.

Can admin help with this matter please...

I think it best to check the past flights of Aircraft Type B744 Registration Number G-UK027.
Apparently it is a fuel issue, but the aircraft had/has plenty fuel so no fuel was needed, please assist on the following-


John Burr ARK069 Nov 24 2008, 16:22


Flightnr. Virtual Airline Max simrate used
LHR022 AIR UK 1


A/C Type Registration PAX
B744 G-UK027 416


Departure Planned arrival Arrival Distance Duration Block Fuel
EGLL \ 14:46 EGCC EGCC \ 15:25 131nm 00:39 (0.6h) 9016 kg


Rating Critique
85% overspeed under 10.000

Flight cheat


Comment
Write your comment here...


Finances
Income from tickets: PAX (416) x Ticket Price (0v$) 0v$
Fuel costs: Fuelprice (1.26v$) x 1.234 x Fuel bought (9016kg ) -14.018v$
Crew & catering costs: -2.080v$
Cargo income: 0v$/100nm x Distance (131nm) x Cargo (24631kg ) 0v$
Bonus 0v$
Pilot salary: Airline Income x Pilot salary percentage 0v$

Gross profit: -16.098v$
x Multiplier (50) -804.900v$




The Aircraft in question Aircraft Type B744 Registration Number G-UK027. has Fuel on board 27506 kg to date.


and

John Burr ARK069 Nov 23 2008, 16:17


Flightnr. Virtual Airline Max simrate used
LHR058 AIR UK 2


A/C Type Registration PAX
B744 G-UK027 416


Departure Planned arrival Arrival Distance Duration Block Fuel
EGLL \ 10:13 EDDF EDDF \ 11:21 353nm 01:08 (1.1h) 12964 kg


Rating Critique
80% landing lights off under 1000 feet
overspeed under 10.000

Flight cheat


Comment
Write your comment here...


Finances
Income from tickets: PAX (416) x Ticket Price (0v$) 0v$
Fuel costs: Fuelprice (1.26v$) x 1.234 x Fuel bought (24588kg ) -38.230v$
Crew & catering costs: -2.080v$
Cargo income: 0v$/100nm x Distance (353nm) x Cargo (24631kg ) 0v$
Bonus 0v$
Pilot salary: Airline Income x Pilot salary percentage 0v$

Gross profit: -40.310v$
x Multiplier (50) -2.015.500v$

Thanks
Dave

[PCD001]

Hi Dave,
I'm sure the Admin's will deal with this.
However maybe need to check that your pilots don't accidentally have Everlasting Fuel button clicked in FS, but probably more annoying is to try and not Taxi close to, or park close to a Fuel point in FS. They are sometimes masked by addon scenery in FS, so are not always visible - its a real pain ! (Been dinged for that in Flynet in past years).
The only way to not be caught out by this, is to religiously check the onboard Fuel reading before you hit the "End Flight" button on the client. ( If you have an aircraft that does not have a fuel panel . . . . . then you're stuffed ! )

HTH

[Quantum]

Dave,

Well, your pilot has already raised a support ticket about this but seeing as you are asking in public I shall respond in public.

The first flight (ID205626) your pilot had marked as cheat had 3966kgs fuel onboard prior to his flight. He purchased 11624 kgs fuel showed no block fuel usage but ended the flight with 33057kgs fuel on the aircraft.
The next flight by the aircraft recorded accurate fuel usage 33057/0/1366/19391 (Start fuel/bought/block/end fuel)
The next flight (ID206161) by the pilot marked as cheat had 19391kgs start fuel, no fuel purchased, no block fuel but ended the flight with 38703kgs fuel.
The last two flights by this aircraft have correct fuel amounts logged:-
38703/0/4897/33806 (Start fuel/bought/block/end fuel)
33806/0/6300/27506 (Start fuel/bought/block/end fuel)
the aircraft has a current fuel state of 27506kgs as I write this.

Any flights where fuel is gained bypassing the client has a recalculation applied and is marked as cheat. Flights marked as cheat, landed at wrong airport, exhausted fuel supply do not get any income from passengers/cargo.

Hopefully you will be able to work with your pilot to identify what he is doing wrong.

Regards

John

[Dave seventhree]

Dave,

Well, your pilot has already raised a support ticket about this but seeing as you are asking in public I shall respond in public.

The first flight (ID205626) your pilot had marked as cheat had 3966kgs fuel onboard prior to his flight. He purchased 11624 kgs fuel showed no block fuel usage but ended the flight with 33057kgs fuel on the aircraft.
The next flight by the aircraft recorded accurate fuel usage 33057/0/1366/19391 (Start fuel/bought/block/end fuel)
The next flight (ID206161) by the pilot marked as cheat had 19391kgs start fuel, no fuel purchased, no block fuel but ended the flight with 38703kgs fuel.
The last two flights by this aircraft have correct fuel amounts logged:-
38703/0/4897/33806 (Start fuel/bought/block/end fuel)
33806/0/6300/27506 (Start fuel/bought/block/end fuel)
the aircraft has a current fuel state of 27506kgs as I write this.

Any flights where fuel is gained bypassing the client has a recalculation applied and is marked as cheat. Flights marked as cheat, landed at wrong airport, exhausted fuel supply do not get any income from passengers/cargo.

Hopefully you will be able to work with your pilot to identify what he is doing wrong.

Regards

John

John

Ok Thanks for your help so its more pilot error than a bug, i will ask the pic .
No offence i asked public just incase others witnessed the same, and a problem ressolved in public can help others. once again thanks
regards
Dave

[Quantum]

Hi Dave,

No problem, I have also just responded to your pilot's latest message on the support ticket. It perhaps helps others understand what is happening and why flights are marked flights as 'cheat' andd why we confirm a flight as 'cheat'. We have a really good set of admin tools/information to help us which shows fuel states at start and end of flights as well as average fuel usage vs distance. The client/website will flag a flight as cheat if the fuel figures don't add up or fuel use is not within a range that is expected. When we review the flights we take this all into account. To avoid getting a flight marked cheat the following will help a great deal :-

Flight sim settings

DO NOT have a check against 'Pause on task switch'.
DO NOT have unlimited fuel selected.


Pilot actions

DO NOT pause the sim whilst starting the flight in the client.
DO NOT park near refuelling stations at airports.
DO NOT taxi near refuelling points at airports.
DO NOT accept mid air refuel (ctrl + x) if offered by the sim.
DO NOT play a replay of your flight before you end the flight in the client.
DO NOT alter your aircraft's configuration so that it uses less fuel than expected for the type.
ENSURE you are using the correct sim model for your FSA aircraft.

These are all very simple precautions to take and will solve most pilot's issues.

Regards

John

[Dave seventhree]

Rgr John, and again thankyou.
To all the (PIC) used a PMDG 744 on Fmc, anybody else flew/fly this? wondered if this could be the cause,Just so unfortunate myself and the pic work on the same basis for purchasing fuel and his many many flights have been ok ... hehe apart from the ones he faulted himself ..like we all do and will do... curious to how PMDG/FMC work in fsa.

Over and Out
Dave

[Dave seventhree]

Again it happened the PIC added 19000kgs of fuel but it shows 0kgs.
The pilot flew the trip in a PMDG 744 on Fmc.. He will do the return using a 744 default(fsx) to test.. watch this space lol.


This flight has been marked as possibly cheated!
Please report to the admins immediately if this is wrong

Pilot in Command Pilot ID Date
John Burr ARK069 Nov 26 2008, 15:37


Flightnr. Virtual Airline Max simrate used
GAT033 AIR UK 2


A/C Type Registration PAX
B744 G-NDG01 416


Departure Planned arrival Arrival Distance Duration Block Fuel
EGKK \ 13:29 EGPF EGPF \ 14:44 322nm 01:15 (1.2h) 0 kg


Rating Critique
100% a perfect flight


Comment
Write your comment here...


Finances
Income from tickets: PAX (416) x Ticket Price (94v$) 39.104v$
Fuel costs: Fuelprice (1.59v$) x 1.234 x Fuel bought (0kg ) 0v$
Crew & catering costs: -2.080v$
Cargo income: 0.26v$/100nm x Distance (322nm) x Cargo (24631kg ) 20.573v$
Bonus 5.759v$
Pilot salary: Airline Income x Pilot salary percentage -6.335v$

Gross profit: 57.021v$
x Multiplier (50) 2.851.050v$

[Dave seventhree]

Ok the pilot flew the return with a fsx 744 default flight recorded/logged as normal, it seems the fault lies with the PMDG 744 and not man

Others Beware

Regards
Dave

[Konny]

You also have to click on "fuel up" at the aircraft refuelling page before starting the flight. If you forget to do so after entering the values for each tank your aircraft won't be refuelled.

[Nudge]

OK I checked all settings were in agreement with those stated above and did a test flight EGLL-EGPF in the B744 PMDG things are still the same and the flight was branded as a cheat! To ensure not passing a fuel pump the flight started and ended on the runways. So if I'm not doing anything wrong why is FSA saying my flights are a cheat !

[PCD001]

The PMDG 747-400 has Issues in FSX which are outlined in this thread here (need to read it all including the statement by CAPFlyer on the next page):- http://www.fsairlines.net/forum/viewtop ... mdg#p24193

[Quantum]

Hi,

I don't have the PMDG 747 so can't comment specifically but it looks like this aircraft may be incompatible with FSA. Have you tried all refuelling methods that are available to you via the client ? I would suggest your CEO sets up a training route for you to experiment on until you get to the bottom of it.

Regards

John

[alasizon]

From the Compatibility Issues Sticky in the Old Bugs & Problems

PMDG B747-400 is non-functional at this time. We are working on adding support for it

Now I am not sure if this is still the case but I would assume that this was the obvious reason.

[Nudge]

OK as I seem to be accused as a cheat I tried to get to the bottom of the PMDG 774 FMC problem So I started another airline called Crash Test Airlines. This would stop my or AirUKs reputation being harmed.
The solution it appears, is in the PMDG fuel up, when you have worked out the ammount fuel required by the 747 for a flight you must then alter the fuel amount in the PMDG settings to match the fuel required by clicking ADD ONS>PMDG>FUEL here you set the PMDG fuel amount using 1lbs= 2.2kgs. Have tried this a few times and it appears to work but I will carry on testing anyway.
So as these original flights that brought this problem to light were not my fault, is it possible to have the so called cheat flights with AirUK resolved to normal status?
Cheers

[CAPFlyer]

Unfortunately, there is not really a way as the "Cheat" status (which as has been noted before is a bit of a misnomer for most applications of it) prevents you from getting to keep and use the free fuel that is added when your fuel usage is recalculated (which usually also ends up with the aircraft having more than a full tank of fuel onboard anyway).