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First ok but after a few hours cheated??

Posted: Fri Oct 24, 2008 9:33 pm
by ruudopdeweegh
I made a flight from EIDW to ENZV and after a safe flight I landed and earned a little money.
This evening I continued from ENZV to DAAG and after arrival at DAAG I suddenly read I cheated the flight from EIDW to ENZV!!!
I can assure you I did not and I wonder what went wrong. I am not able to press the Review button as it is not there anymore.
This is the report:
Income from tickets: PAX (301) x Ticketprice (0v$) 0v$
Fuel costs: Fuelprice (1.45v$) x 1.234 x Fuel bought (22205kg ) -39.731v$
Crew & catering costs: -1.505v$
Cargo income: 0v$/100nm x Distance (515nm) x Cargo (28698kg ) 0v$
Bonus 0v$
Pilot salary: Airline Income x Pilot salary percentage 0v$

Gross profit: -41.236v$
x Multiplier (300) -12.370.800v$

Client: v1.0.4

Strange is the ticket price, no cargo income.
This is certainly a bug.....

Please review this flight!
World Caribbean Gateway # 5146

Last 5 flights (show all)
From To Arrival PAX A/C Dist. PIC Rating Income
EIDW ENZV Oct 24, 13:53 301 B772 515nm Ruud op de Weegh 90% -12.370.800v$

Re: First ok but after a few hours cheated??

Posted: Fri Oct 24, 2008 10:14 pm
by CAPFlyer
First, please try to use a less accusatory tact in the future.

Second, you only posted part of the flight report. The important part is that prior to us reviewing the flight, you showed having used zero block fuel on the flight. We have addressed this issue several times on the forum and front page and at this point, there really isn't any reason for you show "0" block fuel unless you just didn't pay attention to the information we provided or you forgot to make sure to follow the proper steps and not pause your flight sim while you were starting the client.

Re: First ok but after a few hours cheated??

Posted: Fri Oct 24, 2008 10:39 pm
by ruudopdeweegh
CAPFlyer wrote:First, please try to use a less accusatory tact in the future.

Second, you only posted part of the flight report. The important part is that prior to us reviewing the flight, you showed having used zero block fuel on the flight. We have addressed this issue several times on the forum and front page and at this point, there really isn't any reason for you show "0" block fuel unless you just didn't pay attention to the information we provided or you forgot to make sure to follow the proper steps and not pause your flight sim while you were starting the client.
First I did not accuse anybody at all, at least I did not want to and re-reading I can't find any accusatory tact at all, sorry if you think so. At the most it was a disappointed tone as I did so my utmost to have a 100% flight and at first the result was very positive
Second: I read the message you wrote about and I assure you I did not pause the simulator at all while starting the client.
I did pause once when I was on final and somebody called me by private message and that I did several times already during previous flights and I never had this problem. The thing is, immediately after the flight, nothing was wrong. After a few hours (after my second flight today) I discovered the cheating showed up.
So I guess it is a normal reaction to think this is not due to any pausing the sim while starting the client. I even wonder why I should pause it in this situation? No reason at all. Please read also the subject line again and I hope you understand what happened.

Re: First ok but after a few hours cheated??

Posted: Fri Oct 24, 2008 11:46 pm
by CAPFlyer
First, it's the title and general tone that is accusatory because it accuses us (FSAirlines staff) of going in and changing the status or results of a flight without cause, something we didn't (and don't) do.

Second, you're confusing me here. Your title & your message implies that your first flight was fine with no problems and that your second had the problem. You now say that the second one showed okay for a while and then showed cheated later on. That's not the same thing. However, that is not the case anyway. The second flight would have shown as "Marked as Possibly Cheated" from the moment the flight was recorded because your report indicated that you had not used any fuel. The flight showed as "Cheated" after it was reviewed at 1540Z by an Admin.

Here is the original flight report in which I have placed the "Fuel Used" line in bold -
Report=189671
Flight Data

ID: 189671
AC_Type: B772
AC_ID: 20897
PIC: Ruud op de Weegh
Pilot_ID: 8607
VA: World Caribbean Gateway
VA_ID: 5146
Number: WCG2070
Dep: EIDW
Pln_Arr: ENZV
Arr: ENZV
Hours: 1.6
TS: Oct 24, 13:53
Rating: 100
Ratingreasons:
Distance: 515
PAX: 301
Ticket: 110
Crew: 1505
Salary: 15139
Fuelprice: 1.45
Fuel_Bought: 11000
Fuel_Used: 0
Profit: 35327
Version: v1.0.4
Simrate: 1
Multiplier: 300
Bonus: 8411
Cargo: 30132
Cargo_kg: 28698
FlightType: 0
Comment: No comments
Cheat: 1
Flaggedby: 0
Reason:
As for the "pause" issue - make sure you have the "Pause on Task Switch" box unchecked in your General Flight Sim options. You may not intend to pause, but it's a default setting on Flight Sim that if not disabled will cause FS to pause each time you are not focused on the Flight Sim window.

Re: First ok but after a few hours cheated??

Posted: Sat Oct 25, 2008 12:35 pm
by ruudopdeweegh
CAPFlyer wrote:First, it's the title and general tone that is accusatory because it accuses us (FSAirlines staff) of going in and changing the status or results of a flight without cause, something we didn't (and don't) do.

Second, you're confusing me here. Your title & your message implies that your first flight was fine with no problems and that your second had the problem. You now say that the second one showed okay for a while and then showed cheated later on. That's not the same thing. However, that is not the case anyway. The second flight would have shown as "Marked as Possibly Cheated" from the moment the flight was recorded because your report indicated that you had not used any fuel. The flight showed as "Cheated" after it was reviewed at 1540Z by an Admin.
After encountering an error on the forum I write this message a second time so it might be possible I forget some details.
I am afraid you did not understand my message:
First things first: The subject line does not accuse anybody at all. If you read my story carefully you will understand the contents of it all: I accused the client software because:

During this first flight everything went fine. No problem. I did not pause the simulator while starting the client. (Why should one pause the sim while starting the client? That is still a mistery to me)
I filled the tanks with approx 15 tons.
One thing happened during this first flight: all of a sudden my speed decreased and the bird stalled. Fortunately I could get the aircraft out of this stall and climbed back to cruising level arriving safely at Stavanger.
Then after a few hours I wanted to book a second flight that day and I saw I cheated the first one and that is simply not true. I flew all the time according to the normal procedures and having in mind what was written about pausing the sim.

Resuming:
The first flight was ok but after a few hours I saw I cheated.
The second flight was ok and still shows I flew the flight with a positive result.
My question was: what did I do wrong or was it the client that caused this cheating? I did not cheat so the client cheated :-)
Please delete both flights if you still do not understand what happened.
And once again: I did not accuse anyone! I admire this system too much and want to fly as perfect as possible and if I make a mistake I am not afraid for being correctly "punished" by a penalty, no problem with that.

Kind regards,
Ruud.
CAPFlyer wrote: Here is the original flight report in which I have placed the "Fuel Used" line in bold -
Report=189671
Flight Data

ID: 189671
AC_Type: B772
AC_ID: 20897
PIC: Ruud op de Weegh
Pilot_ID: 8607
VA: World Caribbean Gateway
VA_ID: 5146
Number: WCG2070
Dep: EIDW
Pln_Arr: ENZV
Arr: ENZV
Hours: 1.6
TS: Oct 24, 13:53
Rating: 100
Ratingreasons:
Distance: 515
PAX: 301
Ticket: 110
Crew: 1505
Salary: 15139
Fuelprice: 1.45
Fuel_Bought: 11000
Fuel_Used: 0
Profit: 35327
Version: v1.0.4
Simrate: 1
Multiplier: 300
Bonus: 8411
Cargo: 30132
Cargo_kg: 28698
FlightType: 0
Comment: No comments
Cheat: 1
Flaggedby: 0
Reason:
As for the "pause" issue - make sure you have the "Pause on Task Switch" box unchecked in your General Flight Sim options. You may not intend to pause, but it's a default setting on Flight Sim that if not disabled will cause FS to pause each time you are not focused on the Flight Sim window.

Re: First ok but after a few hours cheated??

Posted: Sat Oct 25, 2008 2:41 pm
by CAPFlyer
And once again, I'm telling you that the reason it was marked as cheated was because something happened where the client did not read the fuel used. I can't be any more specific than that.

The issue here is that as long as the proper procedures are followed, there is NO reason for the client not to record fuel usage unless there is an external program interacting in a detrimental way with Flight Simulator that is blocking the client from being able to read the proper information or something was done by the user which prevented the client from being able to operate normally.

Again, the flight was not "changed" several hours after you flew it. It was marked for review the moment it was submitted. If you didn't see that, then I'm sorry, but it was. The flight was reviewed by an admin several hours later and he determined that the flight should not be allowed because it showed no fuel consumed in the flight. It is your responsibility to review your flight reports and ensure that they are accurate. If they're not, then you need to let us know. If you don't, then we can't try to figure out why there was a problem. In addition, since you've flown flights since then, the "DEBUG.OUT" file is no longer valid so we can't look at it and see if it can tell us what happened.

Re: First ok but after a few hours cheated??

Posted: Sat Oct 25, 2008 10:07 pm
by ruudopdeweegh
CAPFlyer wrote:And once again, I'm telling you that the reason it was marked as cheated was because something happened where the client did not read the fuel used. I can't be any more specific than that.
If the client did not read the fuel used, it is a bug in the client, it is as simple as that. But let's finish this discussion. I do not agree and now it is a yes/no discussion. I did not cheat and that's it.
I loaded 15 tons and I forgot the total number of tons I had on board. What the client blocked, it wasn't me. Ok you disagree with, I disagree with you.
Thanks for replying but as long as I follow the procedures it has no use anymore to report this bug.

Re: First ok but after a few hours cheated??

Posted: Sun Oct 26, 2008 12:04 am
by CAPFlyer
Ruud,

I'm sorry, but the client not recording the fuel has been proven time and again to be a procedural error. We have never been able to replicate any conditions where the client does not read fuel consumption unless it is an external factor, out of the client's control, that causes it.

This is the problem with the situation. I cannot see what you did on your flight to be able to figure out why there was an issue, but something in your computer or your flightsim did not function correctly. The client only reads information given to it by Flight Simulator, and if that information is flawed in some way, then it cannot be expected to give a proper reading, but again, that is not the client's fault.

Re: First ok but after a few hours cheated??

Posted: Sun Oct 26, 2008 5:17 pm
by PCD001
I filled the tanks with approx 15 tons.
One thing happened during this first flight: all of a sudden my speed decreased and the bird stalled. Fortunately I could get the aircraft out of this stall and climbed back to cruising level arriving safely at Stavanger.
Do you have another program running that simulates aircraft failures ? Do you have random failures on in FS ?
Any program (inc FS) that tampers with the fuel system, will be recorded by the client - and that looks like what happened here.

Re: First ok but after a few hours cheated??

Posted: Sun Oct 26, 2008 10:37 pm
by alasizon
Chris,

Would the profit shown in the flight report above be cancelled out by the 0 block fuel?
Profit: 35327

Re: First ok but after a few hours cheated??

Posted: Mon Oct 27, 2008 1:19 am
by CAPFlyer
When the flight is set as "cheat" all earnings are removed as part of the penalization.

Re: First ok but after a few hours cheated??

Posted: Thu Oct 30, 2008 3:07 pm
by ruudopdeweegh
PCD001 wrote:
I filled the tanks with approx 15 tons.
One thing happened during this first flight: all of a sudden my speed decreased and the bird stalled. Fortunately I could get the aircraft out of this stall and climbed back to cruising level arriving safely at Stavanger.
Do you have another program running that simulates aircraft failures ? Do you have random failures on in FS ?
Any program (inc FS) that tampers with the fuel system, will be recorded by the client - and that looks like what happened here.
I use Fspassengers and that software recorded the stall. But it doesn't change any fuel as far as I know. Failures in Fsim as well as in Fspassengers are disabled.
Fspassengers records the number of passengers, how much cargo is loaded and it only changes the center of gravity (don't know the correct expression)
In fact the main reason for me to use Fspassengers is to change the autopilot settings. "H 120" changes the heading to 120 of the autopilot. Much more convenient than pressing the autopilot switch several times to the correct heading.