Report issue + Unusable aircraft

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Cedric
Ticket Agent
Posts: 14
Joined: Sat Aug 29, 2020 5:30 pm

Report issue + Unusable aircraft

Post by Cedric » Fri May 07, 2021 4:18 pm

Hello,

Yesterday I had an issue with the client. Report's upload didn't works . I've send a mail to "support@fsairlines.net" but my issue now is my client is stuck on the report window ...I can't load an other flight !
How can I do to reset the client to the normal configuration?

Thank you!
Last edited by Cedric on Sun May 09, 2021 7:27 pm, edited 1 time in total.
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jato0072
Ticket Agent
Posts: 57
Joined: Sat Sep 09, 2017 7:20 pm

Re: Report issue

Post by jato0072 » Fri May 07, 2021 4:40 pm

There has been an intermittent problem over the last couple of days.

See:

viewtopic.php?f=86&t=9935
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Cedric
Ticket Agent
Posts: 14
Joined: Sat Aug 29, 2020 5:30 pm

Re: Report issue

Post by Cedric » Sat May 08, 2021 3:15 pm

Thank you ! So, I've just cancel the report :(
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Cedric
Ticket Agent
Posts: 14
Joined: Sat Aug 29, 2020 5:30 pm

Re: Report issue

Post by Cedric » Sun May 09, 2021 7:09 pm

Argh.. Big issue here. Since the impossibility to upload the report I've cancel it. I've made an other flight with an other aircraft yesterday, and it was ok. But tonight, when I want to take the aircaft (the one with which I had the report issue) it appears that I cant' load it because there's still the packages inside !

It's weird cause the packages is not showing in the "packages page" so I couldn't understand why I couldn't load it, but when I go on the information page of the aircaft I can see the packages inside !

In the package page :
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In the aircraft information page:
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Last edited by Cedric on Sun May 09, 2021 7:43 pm, edited 1 time in total.
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Cedric
Ticket Agent
Posts: 14
Joined: Sat Aug 29, 2020 5:30 pm

Re: Report issue

Post by Cedric » Sun May 09, 2021 7:26 pm

I just try the "Unload Packages" option, the packages are there but I can't do anything to unload...

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Cedric
Ticket Agent
Posts: 14
Joined: Sat Aug 29, 2020 5:30 pm

Re: Report issue + Unusable aircraft

Post by Cedric » Sun May 09, 2021 7:51 pm

I've tried something else :

Go to "All VA Packages"
The Aircraft and the packages inside are showing up
I can select all the packages to release, but the submit button don't have any effect, the packages stay in the aircraft. :cry:
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Cedric
Ticket Agent
Posts: 14
Joined: Sat Aug 29, 2020 5:30 pm

Re: Report issue + Unusable aircraft

Post by Cedric » Sun May 09, 2021 9:33 pm

An other try:

I've made a flight from LFLL to LFLL to try to regenerate a report with the same packages onboard. Nop it doesn't works, I've still the packages onboard and still impossible to deliver them...
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