Post
by CAPFlyer » Thu May 12, 2011 3:27 pm
I've looked at the flight in question and here's what I see -
You booked flight A2-412. That flight, for whatever reason is scheduled from LIBR to LIBR, not LGTS. As such, you might have thought you were flying to LGTS, but that flight doesn't exist in your route structure right now.
One thing we've found can happen is that if you book a flight and someone changes the route after you've booked it, the flight changes too. We've had it happen a couple of times and while it's not supposed to happen, if they're doing a bulk upload, it can. And when it does, these kinds of errors can occur.
What I would suggest here is that you make sure internally that no one is making bulk uploads while flights are operating so this doesn't happen.