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How often will be checked for new tickets?

Posted: Fri Jul 26, 2013 8:47 am
by MadJosch
I know you all have a private life too.
But is it really necessary to let people wait for an answer to a ticket for more than a week?

Re: How often will be checked for new tickets?

Posted: Wed Aug 07, 2013 6:46 pm
by alasizon
I just looked and I didn't see any open tickets for you (except an odd XML output) which I believe Konny is working on. Is this still an issue for you?

We tend to check and reply to as many new tickets as possible every 24-48 hours.

Re: How often will be checked for new tickets?

Posted: Fri Aug 09, 2013 7:23 am
by MadJosch
Have a look at ticket id #4653.

Joe Fremont answered on Jul 16th.
I replied the very next day but it is still not solved since then.

Re: How often will be checked for new tickets?

Posted: Sat Aug 17, 2013 4:33 pm
by MadJosch
Still no reaction ?

Re: How often will be checked for new tickets?

Posted: Sun Aug 25, 2013 11:15 am
by MadJosch
Any news?

Re: How often will be checked for new tickets?

Posted: Tue Sep 10, 2013 2:49 pm
by MadJosch
I got a message today stating that an admin answered my ticket but there is no answer to find.
Ticket #4653

Can you please have a look at it?