Search found 734 matches

by alasizon
Wed Aug 07, 2013 6:46 pm
Forum: General
Topic: How often will be checked for new tickets?
Replies: 5
Views: 2980

Re: How often will be checked for new tickets?

I just looked and I didn't see any open tickets for you (except an odd XML output) which I believe Konny is working on. Is this still an issue for you?

We tend to check and reply to as many new tickets as possible every 24-48 hours.
by alasizon
Wed Aug 07, 2013 6:28 pm
Forum: Bugs & Problems
Topic: Where did my Airline go?
Replies: 1
Views: 1311

Re: Where did my Airline go?

We do not delete VAs immediately. How long was the airline inactive?
by alasizon
Sat Jun 08, 2013 8:51 pm
Forum: General
Topic: A new aircraft avalaible matbe in the next year or two
Replies: 2
Views: 2600

Re: A new aircraft avalaible matbe in the next year or two

The CS100 and CS130 are on their way although delayed like everything else I suspect we will see them in 2014Q4 of 2015Q1
by alasizon
Sat Jun 08, 2013 8:50 pm
Forum: New features & ideas
Topic: Convert Aircraft
Replies: 2
Views: 3850

Re: Convert Aircraft

We currently don't have the convert option, but all of the conversion options are available for purchase.
by alasizon
Sun May 12, 2013 5:42 pm
Forum: Bugs & Problems
Topic: Client lost connection to FlightSim
Replies: 4
Views: 2298

Re: Client lost connection to FlightSim

Mat,

Do you happen to know when this was? The connection to the site should not effect the actual client connection to the sim, just the report upload and flight tracking.
by alasizon
Wed May 08, 2013 5:32 am
Forum: Bugs & Problems
Topic: Client lost connection to FlightSim
Replies: 4
Views: 2298

Re: Client lost connection to FlightSim

Only method is to restart the flight. We allow a manual upload option for flights that lose internet connection, but if the client no longer sees FS, it stops recording data.
by alasizon
Wed May 08, 2013 5:31 am
Forum: Bugs & Problems
Topic: Majestic Software Dash 8 Q400
Replies: 1
Views: 1591

Re: Majestic Software Dash 8 Q400

Using Ctrl+Shift+L will fix this for you. Unfortunately there is nothing we can do about this because the developers have chosen not to use the default landing lights setup for FS so our client can not detect them on/off.
by alasizon
Wed May 08, 2013 5:30 am
Forum: Bugs & Problems
Topic: Ford 4AT weight not correct
Replies: 10
Views: 2914

Re: Ford 4AT weight not correct

The weights have been corrected
by alasizon
Wed May 08, 2013 5:29 am
Forum: Bugs & Problems
Topic: Client Login
Replies: 1
Views: 1087

Re: Client Login

If the auto-login is the issue, change the login information in the FSAirlines config file (usually in C:\Program Files\FSAirlines)
by alasizon
Mon Apr 15, 2013 7:51 pm
Forum: Bugs & Problems
Topic: WRONG AIRPORT again and again
Replies: 3
Views: 1682

Re: WRONG AIRPORT again and again

Is this at a specific airport that this is occurring?

Additionally, can you (or the pilot in question) please provide us with his Operating System details?
by alasizon
Mon Apr 01, 2013 6:19 pm
Forum: Bugs & Problems
Topic: No administrators
Replies: 2
Views: 1094

Re: No administrators

I am showing that your flight has been reviewed and handled. We did have a few lapses in our support over the past week due to real-life commitments for all of us.

If you believe your flight needs additional attention that is beyond what we have provided, please use the support ticket system.
by alasizon
Mon Apr 01, 2013 6:17 pm
Forum: New features & ideas
Topic: fsairlines website down
Replies: 4
Views: 2460

Re: fsairlines website down

In the past, there has been a notice put on the login page, which we all see prior to logging in to book a flight. Not sure if anything was done though in this particular case. Unfortunately, we were unable to post a notice on the login page as the entire web server was down. We will be looking at ...
by alasizon
Mon Mar 11, 2013 7:38 pm
Forum: General
Topic: Maximun Payload Boeing 747-400F
Replies: 3
Views: 2142

Re: Maximun Payload Boeing 747-400F

I will look into this and if appropriate, update the payload.
by alasizon
Mon Feb 25, 2013 11:58 pm
Forum: General
Topic: V$
Replies: 1
Views: 3315

Re: V$

The amount earned for a VA belongs to that VA and only someone with financial power can transfer the money to another VA and is done by choice.
by alasizon
Thu Feb 07, 2013 7:40 am
Forum: New features & ideas
Topic: Limiting amount for aircraft leasing
Replies: 2
Views: 1770

Re: Limiting amount for aircraft leasing

Michel,

We do have a leasing limit in place. It is based off a maximum amount per week and varies with the airline's aircraft status and reputation.